ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.
ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
ITIL Certifications are recognized internationally across industries, regardless of the size of the organization. The ITIL qualification carries the prestige of the “British Home Office.” This two-day intensive course provides delegates with comprehensive training to prepare them for the ITIL Examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition). It will enable delegates to:
- Understand all the elements of the ITIL syllabus
- Understand the specific examination language
- Learn strategies and techniques for mastering the examination Students will learn how to:
- Explain the context of IT Service Management
- Plan improvements
- Execute improvement plans and strategy
- Demonstrate the use of various ITIL techniques and processes
- Define a new service and its use throughout the Service Life cycle
- Design management processes, matrices and organizational governance for services • Understand the value of communication, documentation and automation
